Shipping policy
UK Shipping:
Pricing is based on weight with prices starting from;
£3.55 Standard (3-5 days)
£4.45 1st class/Express (1-2 days)
All orders are shipped via the royal mail.
*EU SHIPPING IS TEMPORARILY SUSPENDED (26.02.25)
EU Shipping:
We have recently upgraded our international delivery, we now ship to the following countries;
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We pay your tax/duties for you if you live in Europe for all orders under 150 €. This means no additional fees after ordering and quicker delivery as your orders should now pass through customs without being stopped.
- Orders with a total cart value under 150€ (including shipping): VAT will be included in the final cart cost, and we will pay any import charges on your behalf, meaning no fees will be applied to your order upon arrival to your destination country.
- Orders with a total cart value over 150€ (including shipping): Your local Customs office will process orders with a total value over 150€ in the same way they do for all other non-EU items, meaning VAT charges (and possibly duties) will be applied upon arrival into the country. The carrier will notify you of these charges once the order has processed at the border. To check the rate and charges of your specific country, we advise visiting your local carrier’s website.
Customers looking to order multiple items that amount to over 150€ (including shipping), are welcome to split their order and place multiple, smaller orders with a value under 150€ to avoid charges and/or duties upon delivery.
More locations coming soon.
Please note: The Puzzled Artist is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.